Frequently Asked Questions

We offer free shipping with in the 48 contiguous states.

Orders placed and funded by 12 p.m. PST, Monday through Friday, are shipped SAME DAY.

Orders placed and funded after 12:01 p.m. PST, Monday through Friday, are shipped FOLLOWING DAY.

Check out our detailed shipping policy:

Shipping Policy

Yes, we do accept returns.

Please check out details here :


We are an online company only with no showroom. You can always call or email us if you have any questions about our Lion products.

Lion offers extensive warranty on its products ranging from 1 year to lifetime warranty depending on the component. Check out the warranty here: Warranty

Open Box items are Lion products with minor imperfections such as scratches or dings, that we sell to you at reduced prices upon availability. They will function just as great as any other Lion product.


If you are looking for parts that are not listed on the website, email or call us. We can help you out.

Each new Lion grill includes a surprise gift consisting of grill accessories to get you going. It includes grill cover, smoker box, rotisserie kit, griddle pan and griddle pan handle valued at over $350.

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